Grievance Redressal
Last updated: 30 June 2026
PayVizio Technologies Private Limited (“PayVizio”) is committed to resolving complaints fairly and promptly. If you have a concern about our payment orchestration services, please follow the escalation path below. PayVizio is a technology service provider and does not custody funds; disputes relating to settlement or chargebacks may also involve your connected acquirer and bank.
Escalation matrix
Level 1 — Customer Support
Raise any issue with our support team. We acknowledge within 1 business day and aim to resolve within 5 business days.
Level 2 — Grievance Officer
If your issue is unresolved or you are dissatisfied with the Level 1 response, escalate to our Grievance Officer. We respond within 3 business days of escalation.
Level 3 — Nodal Officer
If the matter remains unresolved after Level 2, it is escalated to our Nodal Officer for final internal review.
How to reach us
Email info@payvizio.com with the subject line “Grievance” and your account details, transaction reference (if any), and a description of the issue. Postal: PayVizio Technologies Private Limited, 457, 17th cross, 14th main, 4th sector, HSR Layout, Bangalore, Bangalore South, Karnataka, India, 560102.
External escalation
For payment-related disputes that remain unresolved, you may also approach the relevant acquirer or bank, and, where applicable, the Reserve Bank of India’s Integrated Ombudsman Scheme.